Refund policy

Every case is printed to order with the reel artwork you chose, so we do not keep stock on a shelf. That shapes how returns work here.

If something is wrong with your order

If your case arrives damaged, misprinted, or is not what you ordered, we will replace it free of charge. Contact us within 30 days of delivery with your order number and a photo of the problem. You will not need to post the faulty item back.

If you ordered the wrong phone model

It happens, and we would rather fix it than lose you. Contact us within 30 days and we will arrange a replacement in the correct model. Because the original was made specifically for you, we ask you to cover the cost of producing and posting the replacement.

Cancelling an order

Orders can be cancelled for a full refund any time before production starts, usually within a few hours of ordering. Once printing has begun we cannot cancel, because the case already carries your chosen artwork.

Refunds

Approved refunds go back to the original payment method. Your bank usually takes a few business days to show it.

Contact

Email reelxcase@gmail.com with your order number and we will come back to you.